Deleting your account

You can ask to delete your RewardVane account at any time, in the app or on the website. Asking does not delete anything that day. Deletion cannot be undone, so it happens after a waiting period, and you can stop it until then. This page explains the steps and what happens to your data.

How deletion works

1. You ask, and confirm that it is you.
2. The account is scheduled for removal 30 days later. We also send an email to the address on the account to say so.
3. For those 30 days nothing changes. You can sign in and use the app and the website as usual. The day it will happen is shown at the top of every page you open on the website, and on the delete page in the app.
4. Until that day you can take the request back with one click, and the account stays exactly as it was.
5. After the day, the account and what hangs on it are removed. If something we must keep is in the way, nothing is removed and a person looks first (see below).

The wait protects you if someone else gets into your account, or if you ask by mistake.

Ask in the app

1. Open Settings → Privacy and security → Delete data.
2. Under Delete account, tap Delete account….
3. Enter your password to confirm. An account that signs in with Apple, Google or a phone number has no password: for it, confirming means you signed in a moment ago, and the app tells you if your sign-in is too old.

The card then shows the day it will happen and a Keep my account button.

Ask on the website

1. Sign in at rewardvane.com and open Settings → Data and privacy.
2. Under Closing your account, choose Close my account… and confirm with your password (or, for an account without one, a sign-in made in the last few minutes).

The account is shared by the website and the apps, so a request made in either place applies to both, and so does taking it back.

Take the request back

Choose Keep my account in the banner at the top of any page on the website, on Settings → Data and privacy, or on the delete page in the app. Nothing more is asked, because stopping a deletion is never the harmful direction.

Before the day you can also download a copy of your account data under Settings → Data and privacy. Once the account is removed, a copy can no longer be made.

Can't sign in?

Write to company@houshan.de from the email address on the account. We may ask you to confirm it is you, and we answer within 30 days.

What is deleted

After the day, the account service deletes the account itself and the records tied to it: your email address and display name, sign-in methods and sessions, membership and entitlement records, redeemed-code and invitation records, channel subscriptions, AI usage counters and consent records, and the tips, reviews, corrections and reports you sent. If you subscribed to our mailing list, your address is taken off it first; if the list does not answer, the removal waits for the next attempt instead of leaving your address there. Copies in backups are removed when those backups expire.

We keep a short receipt that an account was removed, with the date and how many records of each kind went. It holds no name, email address or content.

When the day comes and we cannot remove the account

• Payment records. Payment and tax records must be kept for the period the law sets. If the account has any, nothing is removed on its own: a person looks at it first, and writes to the address on the account if we need anything from you. You can still take the request back while it waits.
• An operator role. An account that holds a role in our console cannot be removed until another operator takes the role away.

What is not deleted for you

• Data on your device. Your cards, balances, statements and other financial data are stored only on your device and are never sent to us, so account deletion does not remove them. To remove them, use Settings → Privacy and security → Delete data → Delete data on this device, or delete the app. You can export your account data before you delete the account under Settings → Privacy and security → Privacy and consent → Export account data.
• Backup files you exported. These are files you hold.
• Subscriptions. Deleting the account does not cancel a subscription bought from the App Store, Google Play or on the website. Cancel it in your Apple Account, your Google Play settings, or your website billing settings first.
• Records others must keep. Payment processors keep transaction records as tax and financial regulation requires, and security and access logs are removed after 180 days.

Once the account has been removed it cannot be restored. See the Privacy Policy for the full picture of what we collect and why.